HICAPS Private Health Funds

Hicaps - Private Health Funds

HICAPS is a system that enables our clients to process their health fund claim on the spot, in the clinic. Provided your health fund participates in HICAPS, you will never have to wait in line at your health fund again!Chatterbox is happy to provide the HICAPS service to our clients.

What does this mean for me?

It means no more waiting in queues at your health fund. No need to fill out claims forms. Direct processing of your claim on the spot when you access your health service. The only payment you will be required to make is the gap between your allowed benefit and the cost of the service.

Great! How do I use it?

Simply present your health fund card when you attend Chatterbox, whether it be for an Assessment or Therapy, and we’ll take care of the rest. After swiping your card we’re able to see the size of the benefit that the health fund has paid for you, and deduct that from our total fee so that all you pay is the gap!

You can access more information on the HICAPS system through our website.

How do I check if my health fund is participating in HICAPS for Speech Pathology?

The HICAPS website has a list of HICAPS participating health funds for Speech Pathology, which is updated periodically. If your fund is not listed, please contact your health fund for further information.

340 is the item number for a Speech Pathology therapy consultation.

I’ve contacted my health fund and they’ve said you aren’t registered?

Chatterbox therapists are registered with health funds for health fund rebates, and every effort is made to register with all health funds. From time to time a new health fund will start, or their requirements may change and we may not have been informed of this by the fund themselves. If you do find that we aren’t registered with your specific fund, please contact us so we can rectify this for you. Every effort will be made to make sure that we are registered so you can receive the health fund rebate that you are entitled to.

Do you process claims through the HICAPS system?

Yes! We can process your health fund claim on the spot provided you have your health fund card, and your health fund is registered with HICAPS for Speech Pathology claims. This means that when you attend Speech Pathology, all you will need to pay is the gap between your health fund benefit, and our fee. Easy!

You can access more information on the HICAPS system through our website.